Global Servicing – Travel Consultant

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Provide guidance and organize travel arrangements for corporate clients in the US, Canada, UK, and Australia.

• Evaluate and investigate travel options while proactively addressing traveler requirements to promote additional services.

• Coordinate and reserve both domestic and international business travel of various complexities, including flights, ground transportation, rail, and lodging.

• Utilize Sabre as the Global Distribution System.

• Ensure adherence to customer travel policies, service provider guidelines, and regulatory standards.

• Employ positive telephone service techniques and respond to specific customer requests.

• Safeguard against fraudulent bookings by following security protocols for after-hours calls.

• Work collaboratively with the team to coach, mentor, and provide constructive feedback aimed at enhancing service levels.

⛳️ Requirements

• At least 2 years of experience in corporate travel.

• A minimum of 2 years of expertise with Native GDS in Sabre.

• Outstanding verbal and written communication skills.

• Exceptional customer service abilities in a travel setting.

• Strong organizational and time management skills, including multitasking and workload prioritization.

• Knowledge of fares and ticketing, including round-the-world and complex fare structures.

• Familiarity with products such as car services, hotels, and rail options.

• Knowledge of domestic and international destinations and geographical areas.

• Current understanding of international travel notifications and guidelines based on government or client regulations.

• Proven comprehension of the relevant customer demographic.

• Capability to adjust communication style to suit different audiences, communicating confidently and accurately.

• Ability to guide travelers or travel bookers toward desired results.

• Flexibility to adapt to changes in the work environment.

• Capacity to collaborate effectively across teams and departments.

• Willingness to work shifts between 6:00 a.m. and 11:30 p.m. EST, from Monday to Sunday.

🏝️ Benefits

• Flexible benefits customized to each country.

• Comprehensive health and welfare insurance plans.

• Retirement savings programs.

• Parental leave options.

• Assistance for adoption processes.

• Wellbeing resources available to support employees and their immediate families.

• Travel perks and weekly deals from leading travel providers on flights, accommodations, cruises, and car rentals.

• Access to over 20,000 courses on the learning platform.

• Leadership development courses.

• Priority access to new job openings for internal candidates.

• Participation in Global Inclusion Groups.

• Reasonable accommodations for qualified individuals with disabilities.