Global Service Manager – HR Administration

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Develop comprehensive Project Plans, onboarding/transition plans, RAIDS logs, and SteerCo reports.

• Predict onboarding and Go Live timelines to guarantee timely and budget-compliant service launches.

• Collaborate with local HSP experts and service providers, fostering strong relationships and maintaining open lines of communication.

• Act as a Single Point Of Contact (SPOC) for clients and serve as an escalation contact for GSAs.

• Deliver exceptional customer-focused service.

• Function as an 'Account Manager' to ensure satisfactory resolution of critical issues related to service delivery or account management after implementation.

• Proactively oversee the overall status of service delivery, coordinating with the Global Services Associate and Operations Director as needed for clients.

• Comply with SLAs regarding responsiveness and quality wherever applicable.

• Update and maintain Business As Usual (BAU) related systems, ensuring data accuracy and timeliness.

• Generate Service tickets and validate data provided by Customers and Local Service Partners (LSP).

• Oversee Calendars to ensure Customers and LSPs adhere to all deadlines.

• Revise a regional and/or service line-specific knowledge base.

• Offer insights on team processes and other initiatives for business improvement.

• Actively train and onboard team members related to Implementation or BAU activities.

• Address customer ad hoc queries, ensuring that the appropriate teams are involved in case of escalations or opportunities for service enhancements.

• Monitor and forecast predefined key account metrics.

• Assist with operational projects and contribute to the continuous development and scaling of the HR Administration function.

• Perform additional responsibilities as assigned.

⛳️ Requirements

• Minimum of 4-6 years of experience in HR Administration, HR Operations, People Operations, EOR, or similar operational service delivery settings.

• Proven experience in managing onboarding and employee lifecycle administration across multiple countries or regions.

• Strong background in project coordination and stakeholder management.

• Experience working directly with clients and external partners in a service delivery context.

• Excellent English communication skills, both written and spoken.

• Proficiency in a second language is an advantage.

• Experience with flexible working or remote work arrangements.

• Strong analytical and problem-solving capabilities.

• Experience in project management, especially with Payroll implementations.

• Familiarity with Account Management.

• Proficient in the Microsoft Office suite – Word, Excel, PowerPoint, Visio, etc.

• Experience with HRIS or CRM systems (such as Microsoft 365 or Salesforce) is a plus.

🏝️ Benefits

• Flexible work arrangements

• Professional development opportunities