Global Reservations Sales Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and convert incoming guest calls while consistently meeting touchpoint expectations during interactions to finalize sales.

• Ensure adherence to GRSC call flow, touchpoints, and sales strategies.

• Complete daily administrative tasks (system logins, checklists, emails, training sessions).

• Demonstrate the ability to learn and adapt to new systems and technological advancements.

• Handle guest voicemails and perform necessary callbacks.

• Oversee and manage property waitlists, including availability checks and guest follow-ups.

• Participate in comprehensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training).

• Undertake additional training and ongoing development as assigned.

• Engage in daily, weekly, and monthly huddles and communication meetings as required.

• Exhibit a positive demeanor in all communications with guests, team members, and leadership.

• Review personal and team performance metrics in NEO.

• Monitor and meet expectations for conversion rates, call handling percentages, and shop call standards.

• Execute additional tasks as directed by Leads, Supervisor, Manager, or Director.

⛳️ Requirements

• Ability to operate in a remote work environment with a quiet and distraction-free background.

• Flexibility to work a schedule that aligns with business needs, including required holiday and weekend hours.

• Previous experience in hotel and sales is essential.

• High-speed internet with hotspot backup and dual computer screens is required.

• Proficient computer and typing skills, along with experience in navigating the internet and using various software applications.

• Exceptional written and verbal communication abilities.

• Strong organizational and time-management capabilities.

🏝️ Benefits

• Comprehensive health insurance

• Retirement plans

• Paid time off

• On-site wellness programs

• Local discounts

• Employee rates on hotel stays

• Ongoing training and development opportunities