Global Reservations Part-Time Sales Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and convert incoming calls from guests, consistently meeting touchpoint expectations during interactions to finalize sales.

• Ensure adherence to GRSC call flow, touchpoints, and selling strategies.

• Perform daily administrative tasks (system logins, checklists, emails, training sessions).

• Demonstrate the ability to learn and adapt to new systems and technological advancements.

• Handle guest voicemails and follow up with callbacks.

• Oversee and manage property waitlists, including availability assessments and guest callbacks.

• Participate in comprehensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training).

• Complete additional training and ongoing development as assigned.

• Attend daily/weekly/monthly huddles and communication meetings as required.

• Engage positively with guests, team members, and leaders in all forms of communication.

• Review personal and team performance metrics in NEO.

⛳️ Requirements

• Capability to work in a remote environment with a quiet and distraction-free background.

• Flexibility to work a schedule that meets business needs, including required holiday and weekend hours.

• Previous experience in the hotel industry and sales is mandatory.

• Reliable internet connection with hotspot backup and dual computer screens are required.

• Proficient computer and typing skills, with the ability to navigate the internet and utilize various software applications.

• Exceptional written and verbal communication skills.

• Strong organizational and time-management abilities.

🏝️ Benefits

• Comprehensive health insurance coverage.

• Retirement savings plans.

• Paid time off.

• On-site wellness programs.

• Local discounts available.

• Employee rates for hotel accommodations.

• Continuous training and development opportunities.