Global Relocation Consultant, I, II, III

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main coordinator and owner of the international relocation process, including permanent relocations.

• Provide exceptional customer service to employees undergoing relocation.

• Oversee international assignments or permanent relocations in accordance with client policies.

• Collaborate with supply chain partners and advocate for the interests of relocating employees.

• Work with internal support functions to ensure a seamless relocation experience.

• Select and manage preferred global partners, ensuring the delivery of high-quality services.

• Communicate with HR contacts and relocation leadership regarding issues faced by employees and their families.

• Offer status updates, identify challenges, propose solutions, and complete client projects and reports.

• Understand employee needs while adhering to client policies, maintaining communication throughout the assignment lifecycle.

• Advise employees on compensation and tax benefits, including COLA, housing allowance, hypothetical tax, and tax policy.

• Manage expatriate compensation components and ensure timely updates on compensation schedules.

• Address unique customer concerns and identify opportunities for process improvements.

• Comply with data access, handling, storage, privacy, and company policy regulations.

• Engage in client/prospect visits and presentations as required.

• Arrange temporary housing, car shipments, home finding, travel authorization, and expense management.

• Follow client policies and tax guidelines closely.

• Utilize Odyssey’s operations system daily for note-taking and file management.

• May assist with U.S. domestic relocations and work non-traditional hours to accommodate various time zones.

⛳️ Requirements

• A University Degree or equivalent work experience is preferred.

• Three years of direct relocation experience or five years of related customer service experience.

• Proficient in computer skills including Microsoft Office 365 and web-hosted job-related systems.

• Skilled in documenting work and file activities within Odyssey’s operating system.

• Previous international or intercultural experience is beneficial.

• Fluency in both Portuguese and English is mandatory.

• Knowledge and experience in managing international relocation assignments.

• Understanding of global business and mobility operations.

• Familiarity with international cost estimates and their preparation.

• Proven customer service abilities.

• Capability to identify potential challenges and devise innovative solutions.

• Exceptional written and verbal communication, listening, consultative, interpersonal, organizational, presentation, business etiquette, and phone skills.

• Ability to meet deadlines, manage multiple tasks, work in a dynamic environment, and function effectively as part of a team while being a self-starter.

• Competence in dealing with ambiguity efficiently.

• PC proficiency with databases and Microsoft 365, including Calendar, Outlook, Excel, Word, and PowerPoint.

• Must reside within the Central or Eastern Time Zones.

🏝️ Benefits

• Bonuses, commissions, benefits, and other incentives may be available.

• Flexible work arrangements within the Central or Eastern Time Zones.

• Opportunity to work in a collaborative, empowered, and fast-paced environment.

• Participation in client/prospect visits and presentations as needed.