Global Relationship Manager

This is a fully remote position, open to applicants in Cyprus.

📋 Description

• Serve as a key point of contact for high-profile clients, including premium retail and institutional clients, financial institutions, and high-net-worth individuals.

• Provide effective solutions to client inquiries while adhering to all company policies, practices, and procedures.

• Schedule regular meetings with clients to assess their needs, goals, and satisfaction levels.

• Recognize opportunities to broaden services and solutions for current clients.

• Work collaboratively with the Regional Head, sales, and marketing teams to develop strategies that enhance client relationships and contribute to business development.

• Negotiate contracts and agreements to improve business performance and client satisfaction.

• Focus on managing extensive service issues and resolving trade-related challenges.

• Supervise trade and margin analysis, manage accounts and funding processes, and apply a robust understanding of cash markets, equities, and derivatives to meet client needs.

• Quickly and effectively address and resolve client issues.

• Formulate and implement strategic plans to strengthen client relationships and achieve business objectives.

• Analyze market trends and client feedback to pinpoint areas for improvement and innovation.

• Collaborate with internal teams to ensure alignment with client expectations and company goals.

• Oversee the provision of services and solutions to clients, ensuring timely and successful implementation.

• Participate in cross-functional teams to tackle client issues and deliver outstanding service.

• Monitor project progress and report on key performance indicators (KPIs).

• Coordinate with various internal departments, such as technical operations and programming, to analyze and escalate issues as needed.

• Maintain comprehensive records of client interactions, contracts, and agreements.

• Prepare regular updates on client status, project progress, and business development initiatives.

⛳️ Requirements

• 10+ years of experience in a Sales role within the Financial Services/Investment sector.

• A valid business contact network to develop a sales pipeline (HNWI, Private Wealth Management, Asset Managers, Fund Managers, Family Offices, and other private investors).

• Extensive knowledge of the securities market: stocks, ETFs, bonds, futures, and options.

• Proven track record in financial service sales and key account management, offering solutions tailored to customer needs.

• Strong understanding of international business practices and cultural sensitivities.

• Driven by a motivation for Sales (Hunting and New Business development) with high energy, strong prioritization, and time management skills.

• Fluent in English; proficiency in additional languages is a plus.

• Exceptional relationship-building abilities.

🏝️ Benefits

• Competitive salary.

• Corporate benefits (choose your preferred options).

• An inspiring culture with a pleasant and informal work environment.

• Ongoing education and training programs.

• Opportunities to network and connect at Corporate Events.

• Global career opportunities.