Global Process Owner – Opportunity to Cash

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Develop, govern, and enhance the comprehensive Order to Cash process strategy.

• Drive transformation initiatives through standardization, simplification, and automation.

• Ensure operational excellence, cost-effectiveness, process compliance, and alignment with enterprise goals.

• Lead a cross-functional governance team alongside Commercial Leaders.

• Establish and drive the long-term vision and global transformation roadmap for Order to Cash.

• Define and monitor key performance indicators for end-to-end process performance.

• Own and manage global Order to Cash policies and controls, promoting their adoption through governance, training, and change management.

• Deliver actionable insights through robust reporting, analytics, and governance practices.

• Spearhead global initiatives aimed at eliminating inefficiencies and optimizing processes.

• Implement improvement initiatives across various regions and functions.

• Benchmark performance against industry standards and best practices.

• Ensure consistent execution across different geographies and delivery locations.

• Oversee third-party managed service providers, including Customer Service Operations, Credit, Cash, and Collections Management.

• Manage service level agreements (SLAs), key performance indicators (KPIs), and governance for service providers.

• Collaborate with the Treasury team to enhance cash flow and Days Sales Outstanding (DSO).

• Optimize CRM capabilities and ensure integration across CRM, ERP, workflow automation, and telephony platforms.

• Lead initiatives for banking platform connectivity and improvements in cash application automation.

• Set and accomplish annual productivity objectives.

• Implement automation and digital solutions.

• Lead and develop a global team of process and subject matter experts as well as change agents.

• Provide strategic oversight of external service partnerships.

• Foster organizational capability through mentoring, training, and career development opportunities.

• Support the adoption of new processes and technologies.

• Conduct oversight of process design and project leadership as assigned.

• Establish individual development goals while remaining informed about industry trends, regulations, and innovations.

• Report to the VP, Global Business Service; oversee 4 direct reports who are subject matter process experts and a 70-member Managed Services team.

⛳️ Requirements

• Bachelor's degree or higher in business or a related field.

• Senior process expert with a strong business acumen and the ability to lead through influence.

• Over 7 years of experience in a Global Business Services (GBS) or multi-functional shared services environment.

• Proven experience collaborating with Commercial, Country Group Leadership, Finance, Treasury, IT, Procurement, HR, Audit, and external Managed Service Providers.

• Familiarity with global processes and systems.

• Dynamic leadership skills to adapt quickly and lead during times of change.

• Significant experience in Global Opportunity to Cash processes, leading both internal and external GBS teams is highly desired.

• Strong financial acumen with an understanding of Profit & Loss (P&L) and working capital.

• Experience implementing global processes and utilizing SAP, C4C CRM, credit management solutions, and customer service telephony platforms.

• Working knowledge of SOX and internal controls, including policies and procedures.

• Experience with Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning, and business query and analytics tools is highly desired.

• Ability to identify and drive transformation initiatives through both direct and indirect influence.

• Proven leadership abilities and experience in managing change for new system implementations.

• Capability to lead global process development while ensuring compliance at local levels.

• Expertise in guiding process design and managing subject matter experts as well as Managed Services teams.

• Strong skills in communication, change management, and influence.

• Excellent analytical capabilities.

• Resume must be submitted in English.

🏝️ Benefits

• Employees have the option to work remotely.

• We are an equal opportunity employer.

• Reasonable accommodations are available for applicants with disabilities.