Global Payroll Manager

This is a fully remote position, open to applicants in Costa Rica, +2 more countries.

📋 Description

• Oversee and advance Regional Payroll Leadership for the Americas, EMEA, and APAC.

• Ensure the regional framework, workforce, and processes facilitate accurate and timely payroll operations.

• Standardize payroll functions, controls, and escalation procedures on a global scale.

• Act as the Tier 3 escalation owner for intricate payroll challenges.

• Track payroll accuracy levels, error sources, and SLA performance metrics.

• Initiate corrective measures when performance objectives are not met.

• Guarantee compliance across multiple countries with statutory, tax, and labor regulations.

• Assist in EOR and Global Pay payroll execution, statutory submissions, and worker remuneration.

• Advocate for regional operational requirements in payroll transformation and tooling projects.

• Propel the adoption of system transitions and process automation.

• Collaborate with Implementation, Client Support Services, Sales, and Governance teams.

• Provide insights on payroll operating costs and delivery for pricing and margin discussions.

• Report on regional performance metrics, risks, capacity, and resource needs to the Global Head of Payroll.

• Suggest organizational and procedural enhancements.

⛳️ Requirements

• Bachelor's degree in Business, Finance, Human Resources, or a related discipline, or equivalent professional experience.

• A minimum of 8 years of progressive payroll experience, including operations across multiple countries or global settings.

• At least 3 years of experience in managing managers or leading teams across various locations.

• Direct involvement with EOR (Employer of Record) payroll frameworks.

• Proven understanding of multi-country payroll compliance, statutory obligations, and cross-border employment frameworks.

• Experience with payroll KPI or control-register systems.

• Global payroll certification (e.g., GPP, CPP, or equivalent) is preferred but not mandatory.

• Familiarity with Power BI, Power Apps, or SharePoint reporting tools is advantageous.

• Strong skills in people leadership and manager development.

• Good judgment regarding compliance and risk matters.

• Excellent communication and stakeholder management across functions.

• Ability to function effectively in uncertain situations.

• Analytical mindset with comfort in using KPI dashboards, error attribution data, and pricing/margin metrics.

• Experience in standardizing operations across various regions or business units.

🏝️ Benefits

• Remote and hybrid-first work environment.

• Flexible work options under the “Work In Any Way” model.

• Equal employment opportunities.

• A work environment built on mutual respect.