Global Payroll Implementation Specialist, EMEA/LATAM

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Act as the primary liaison for Payroll customers to establish and ensure a smooth and accurate transition of their payroll needs to Remote’s Payroll products and services.

• Assess customers’ payroll requirements and offer suitable recommendations.

• Oversee and manage the onboarding of new customers from the onset of the relationship, including:

• Collecting all necessary payroll data for customers and employees for new payroll setups according to legal entities.

• Tailoring Remote’s Global Payroll system on an individual customer basis.

• Coordinating parallel payroll runs and reconciling wage-based taxes.

• Ensuring payroll and tax configurations comply with statutory regulations.

• Facilitating communication and coordination for payroll Go-Live.

• Transitioning accurate payroll information to our Remote Payroll Operations team.

• Communicating effectively with customers, colleagues, supervisors, and vendors in a timely and clear manner.

• Establishing and nurturing positive relationships with customers, contributing to high customer retention rates.

• Offering support and training to new customers and employees regarding payroll processes and specific country payroll requirements.

• Ensuring customer-focused interactions with timely responses, accurate information, and effective follow-up on all customer and internal inquiries or issues.

• Maintaining confidentiality of all customer and employee data.

• Assisting in the development and upkeep of process documentation.

• Collaborating with internal teams to enhance our platform, performing UAT Testing before deployment.

⛳️ Requirements

• Several years of experience in Global Payroll Implementation with knowledge of statutory tax regulations and payroll processing.

• Several years of experience in the technical implementation of Global Payroll setups on local payroll software.

• Strong understanding of end-to-end Global Payroll and HR processes.

• Work experience in payroll operations and understanding of statutory requirements.

• Experience in performing accounting reconciliations.

• Exceptional data management skills with high accuracy and attention to detail.

• Proven ability to manage multiple projects involving various stakeholders.

• Analytical mindset with strong problem-solving capabilities.

• Technical aptitude with proficiency in computer literacy, data analysis, and critical thinking.

• Ability to thrive in a fast-paced, international work environment, with a strong desire to make a meaningful impact.

• Team player capable of working independently, taking ownership and responsibility for tasks and requests.

• Customer-centric mindset with the capacity to build strong client relationships.

• Productivity enthusiast who continually seeks ways to enhance and expedite work through automation.

• Proficient in using Google Sheets or Excel.

• Comfortable working within a MacBook Pro environment.

• Understanding of the need and concept of working largely asynchronously.

• Fluent in written and spoken English.

• Experience in remote work is not mandatory but considered advantageous.

• Familiarity with Notion, Slack, Zendesk, Monday.com, and Salesforce is not required but seen as a plus.

• Knowledge of DACH payroll software is not required but is considered a plus.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Access to mental health support services.

• Stock options.

• Learning budget.

• Home office budget and IT equipment.

• Budget for local in-person social events or co-working spaces.