Global & National Account Manager

📋 Description

• Reports to the Chief Commercial Officer (CCO)

• Accountable for the commercial strategies concerning global and national accounts, ensuring alignment with the company's overarching goals and directives

• Formulate commercial account plans aimed at achieving long-term business objectives

• Proactively manage all global and national accounts at Securitas Austria with professionalism and thoroughness

• Enhance customer satisfaction and optimize business development opportunities

• Assess Service Level Agreements (SLAs) in relation to delivered services by tracking key performance indicators (KPIs)

• Develop comprehensive, long-term account and engagement plans for each client

• Compile and deliver consistent, data-driven statistics and reports

• Maintain close collaboration and coordination with pertinent internal stakeholders

⛳️ Requirements

• Completed education in commerce/business (Matura or university degree)

• A minimum of 5 years of professional experience in a similar role

• Prior experience in the service industry and/or security sector

• Strong technical knowledge, particularly regarding technical security solutions

• Demonstrated experience and success in customer development, acquiring new clients, and closing contracts

• Proficient in MS Office and familiar with database systems/CRM platforms

• Excellent command of the German language, both written and spoken

• Very good English proficiency (CEFR level B or C) in both written and spoken forms; additional languages are a plus

• Professional demeanor combined with strong communication and presentation skills

• Reliability, trustworthiness, and discretion are essential

• Strong negotiation skills and persuasive capabilities

• High performance orientation and readiness to travel within Austria; hands-on approach

• High degree of customer focus and interpersonal skills

🏝️ Benefits

• Diverse, engaging, and responsible role

• Comprehensive and structured onboarding/training program

• Company car for unrestricted personal use and complimentary parking at the office

• Centrally located office with excellent public transport links

• Option for home office days and remote work

• Employee discounts with various providers

• Opportunities for training and professional development

• Flat hierarchy, open-door policy, and a collegial work environment

• Job security within a stable, crisis-resistant corporate group