Global Key Accounts Director

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Oversee the global key account strategy across all regions to enhance partner growth, performance, and satisfaction.

• Take responsibility for global key account revenue objectives, budget management, and P&L oversight.

• Establish regional targets and monitor progress against the plan.

• Prioritize accounts, markets, and team resources based on revenue potential, strategic importance, and associated risks.

• Cultivate and maintain relationships with Airalo's key strategic partners from onboarding through to long-term success.

• Identify opportunities for upselling, cross-selling, and expansion across various product lines and markets.

• Act as the senior commercial contact for priority accounts and engage with C-level stakeholders.

• Lead the negotiations for significant renewals and commercial agreements.

• Build, manage, and mentor a global team of regional Key Account Managers and executives.

• Collaborate with teams in Partnerships, Product, Marketing, Finance, and Operations.

• Manage partner performance utilizing data, insights, and key performance indicators (KPIs).

• Handle forecasting and reporting for the global portfolio.

• Monitor and act on contracts, service level agreements (SLAs), and partner communications.

• Define account tiering and transitions between Business Development and Key Accounts.

• Develop scalable partner-experience processes, playbooks, and best practices.

⛳️ Requirements

• A minimum of 8 years in account management, partnerships, or business development roles, with a focus on growing strategic accounts in B2B/B2B2C models.

• Experience in the travel or technology industries, or in B2B-focused organizations.

• At least 4 years of experience leading high-performing teams.

• Demonstrated ability to build, lead, and develop managers across multiple regions and time zones.

• Exceptional relationship-building, negotiation, and communication abilities.

• Established credibility with C-level stakeholders.

• A data-driven approach with strong commercial insight.

• Experience managing revenue targets, budgets, and P&L.

• Ability to craft a compelling narrative and effectively pitch Airalo's offerings.

• Proficient in sales techniques, including effective questioning, objection handling, consultative selling, and solution selling.

• Fluent in English; proficiency in additional languages is a significant advantage.

• Familiarity with customer relationship management (CRM) systems; experience with HubSpot is a plus.

• Willingness to travel as required.

🏝️ Benefits

• Full-time, permanent position.

• Employer-of-record employment through Deel in Spain and the UAE.

• Remote work flexibility from anywhere in Spain, the UK, or the UAE.

• Comprehensive benefits package provided by the employer.

• Flexible remote work setup.

• Support for work-life balance.

• Opportunities for learning and taking on new challenges.

• Empowerment, ownership, and autonomy in your work.

• Exposure to a global team and product landscape.

• Background checks conducted only with prior consent and in accordance with legal guidelines.

• Reasonable accommodations available throughout the interview process.