Global Key Account Manager – Retail Solution

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish a strategic and sustainable partnership between SGS and designated global clients.

• Oversee the successful execution and delivery of various client-specific projects of varying complexities on a worldwide scale.

• Accountable for fostering long-term sustainable business relationships between SGS and our Key international clients.

• Serve as the representative of the SGS network, reporting directly to the senior management teams of our clients.

• Responsible for the strategic expansion and development of key international clients.

• Create and ensure the effective implementation of a client-specific Global Key Account Development Plan.

• Act as the main point of contact between SGS and the client’s management team.

• Oversee the deployment and enhancement of global cooperative agreements within the SGS network.

• Collaborate effectively with global technical teams prior to the initiation of new projects.

• Manage the investigation and resolution of any client concerns, complaints, or claims.

⛳️ Requirements

• At least 5 years of relevant experience in B2B sales, business development, or commercial roles within service-oriented and solution-based environments.

• Proven track record in sales with demonstrated success in acquiring new business, building enduring client relationships, and driving upselling/cross-selling among existing clients.

• Capability to contribute to and lead a global business development strategy, identifying growth opportunities and creating scalable sales approaches across different regions.

• Experience in selling multi-service or solution-based offerings, ideally addressing various customer needs.

• A well-established professional network within retailers and/or consumer brands in Europe, with the ability to leverage relationships to facilitate pipeline development and establish long-term global partnerships is preferred.

• Experience in selling within multinational or cross-border environments, collaborating with international stakeholders, and coordinating internally across regions or service lines.

• Mandatory experience negotiating Global Master Agreements/Global Frame Agreements with Global Partners.

• Experience working in fast-paced, target-driven environments, managing multiple opportunities and priorities concurrently.

• Experience within the TIC sector is advantageous.

• Fluent in English; additional European languages are a significant advantage.

🏝️ Benefits

• SGS university and Campus offering continuous learning opportunities.

• A multinational environment where you will collaborate with colleagues from various continents.

• Benefits platform.

• Hybrid working model.