Global Key Account Manager – Retail Solution

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Develop a strategic and enduring partnership between SGS and designated global clients, representing SGS at all levels with a particular focus on Director and VP levels.

• Identify and cultivate new revenue opportunities within our client base, collaborating closely with the SGS network and global Technical Competence Team.

• Oversee the successful execution and delivery of a variety of client-specific projects of varying sizes on a global scale, ensuring that contractual obligations and deliverables are met while exceeding client expectations whenever possible.

• Responsible for fostering long-term sustainable business relationships between SGS and our key international clients.

• Serve as the representative of the SGS network in delivering professional reports to our client’s senior management teams regarding SGS’ performance.

• Accountable for the strategic growth and enhancement of key international clients.

• Develop and ensure the effective implementation of a client-specific Global Key Account Development Plan, aligning the client's key drivers and needs with SGS offerings.

• Function as the primary liaison between SGS and the client’s management team at Director or VP levels to lead and ensure the smooth and efficient management of existing programs in accordance with client KPIs.

• Supervise the deployment and enhancement of global cooperative agreements within the SGS network, ensuring all program components are properly implemented and continuously monitored.

• Collaborate effectively with global technical teams prior to launching new projects to ensure optimal execution frameworks and technical support are established and executed.

• Manage the investigation and resolution/remediation processes for any client issues, concerns, or claims following the appropriate escalation procedures when necessary.

• Identify and mitigate risks related to underperformance and/or client expectations with a proactive and constructive approach.

⛳️ Requirements

• At least 5 years of relevant experience in B2B sales, business development, or commercial roles in service and solution-oriented environments.

• Proven track record in sales with demonstrated success in acquiring new business, nurturing long-term client relationships, and driving upsell/cross-sell opportunities with existing clients.

• Ability to contribute to and lead a global business development strategy, identifying growth opportunities and building scalable sales methodologies across regions.

• Experience in selling multi-service or solution-based offerings, preferably addressing diverse customer needs.

• Established professional network within retailers and/or consumer brands in Europe, with the capability to leverage these relationships to initiate contacts, accelerate pipeline development, and establish long-term global partnerships is preferred.

• Experience in negotiating Global Master Agreements/Global Frame Agreements with Global Partners is required.

• Background in selling to multinational or cross-border environments, working with international stakeholders and coordinating internally across regions or service lines.

• Experience in fast-paced, target-driven settings, managing multiple opportunities and priorities concurrently.

• Experience in the TIC sector is advantageous.

• Fluent in English; proficiency in additional European languages is a significant advantage.

🏝️ Benefits

• A global and highly stable company, recognized as a world leader in the TIC (Testing, Inspection, and Certification) industry.

• Opportunities for continuous learning through SGS University and Campus.

• A multinational environment where collaboration with colleagues from various continents is encouraged.

• Access to a comprehensive benefits platform.

• A hybrid working model.