Global Key Account Manager – Retail Solution

This is a fully remote position, open to applicants in France.

📋 Description

• Cultivate a strategic and long-lasting partnership between SGS and designated global clients.

• Discover and create new revenue streams within our client portfolio, collaborating closely with the SGS network and the global Technical Competence Team.

• Oversee the successful execution and delivery of a variety of client-specific projects, which may be complex in nature.

• Accountable for fostering long-term sustainable business relationships between SGS and our key international clients.

• Represent the SGS network by reporting directly to senior management teams of our clients in a professional manner regarding SGS’ performance metrics.

• Develop and ensure the effective execution of a customized Global Key Account Development Plan for clients.

• Serve as the primary point of contact between SGS and the client's management team at the Director or VP level.

• Supervise the implementation and enhancement of global cooperative agreements within the SGS network.

• Communicate effectively with global technical teams prior to launching new projects.

• Manage the investigation, resolution, and remediation processes for any client issues, complaints, or claims.

⛳️ Requirements

• At least 5 years of pertinent experience in B2B sales, business development, or commercial roles within service and solution-oriented environments.

• Demonstrated success as a hunter in sales with a proven track record in acquiring new business, nurturing long-term client relationships, and driving upselling/cross-selling within existing clients.

• Capability to contribute to and lead a global business development strategy by identifying growth opportunities and creating scalable sales methodologies across regions.

• Experience in selling multi-service or solution-based offerings, ideally catering to diverse customer needs.

• An established professional network within retailers and/or consumer brands across Europe, with the ability to leverage these relationships to unlock opportunities and accelerate pipeline development while establishing long-term global partnerships is preferred.

• Experience in selling within multinational or cross-border contexts, collaborating with international stakeholders and coordinating internally across various regions or service lines.

• Proficiency in negotiating Global Master Agreements/Global Frame Agreements with global partners is essential.

• Experience working in fast-paced, target-driven environments, managing multiple opportunities and priorities simultaneously.

• Experience in the TIC sector is a plus.

• Fluent in English; proficiency in additional European languages is a strong advantage.

🏝️ Benefits

• Access to SGS University and Campus for continuous learning opportunities.

• Work in a multinational environment alongside colleagues from various continents.

• Comprehensive benefits platform.