This is a fully remote position, open to applicants in United States.

📋 Description

• Recognize recurring inquiries, resolved cases, process modifications, and expert insights that should be transformed into reusable HR content.

• Convert intricate HR information into straightforward, concise, employee-friendly articles, FAQs, job aids, and support materials.

• Oversee reviews and process updates to ensure content remains accurate, current, and easily accessible.

• Create contributor practices, training programs, templates, and routines for HR teams and subject matter experts.

• Facilitate a distributed network of HR content contributors throughout the organization.

• Utilize search analytics, user feedback, and content metrics to pinpoint gaps, enhance quality, boost adoption, and promote continuous improvement.

• Assist employees, managers, HR teams, self-service, and AI-driven experiences.

⛳️ Requirements

• A Bachelor’s degree in Human Resources, Communications, Business, Information Management, Journalism, English, or a related discipline.

• Over 2 years of experience in content management, knowledge management, technical writing, HR operations, HR Service Delivery, or enterprise service operations.

• Proven experience in creating, editing, and maintaining content for varied audiences.

• Excellent written communication skills with the capability to distill complex policies, processes, or technical information into clear and actionable guidance.

• Familiarity with using content analytics, search insights, feedback, or operational metrics to enhance content quality and effectiveness.