Global Head of Professional Services

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take ownership of the strategy, performance, and growth of Ashby's global Professional Services division, which includes Implementation, Integrations Consulting, Build Services, and emerging technical and advisory services.

• Position Professional Services as a key differentiator in securing complex Enterprise contracts and enhancing customer time-to-value.

• Advance service offerings related to Enterprise implementation, technical consulting, integration services, hands-on build services, and change management.

• Distinguish between High Touch and Strategic implementation approaches.

• Lead and expand a multidisciplinary global organization.

• Recruit, mentor, and develop directors, managers, and team members.

• Set standards for implementation quality, project governance, change management, and customer readiness.

• Oversee complex Enterprise engagements, ensuring alignment with executive stakeholders, managing technical dependencies, project risks, and escalations.

• Define and evaluate implementation metrics such as time-to-go-live, scope, customer sentiment, and handoff metrics.

• Collaborate with Sales and Solutions Engineering on complex Enterprise deals, including discovery, solution scoping, Statements of Work, and commercial alignment.

• Build a commercially viable services business and take ownership of its P&L.

• Implement rigorous standards for services revenue, margin, scope management, and resource allocation.

• Manage capacity planning and resource forecasting.

• Develop delivery methodologies, playbooks, and quality standards.

• Enhance efficiency through process design, automation, and technology integration.

• Work alongside Product and Engineering teams to translate implementation insights into product enhancements.

⛳️ Requirements

• Proven experience in establishing or significantly transforming a Professional Services organization within a rapidly growing B2B SaaS company.

• Expertise in commercializing services, designing offerings, managing delivery economics, and balancing revenue generation with customer success.

• Extensive background in hiring, developing, and managing leaders and technically adept teams.

• Experience in leading services for a complex B2B SaaS platform, including sophisticated integrations, data migration, configuration, or Enterprise workflows.

• Strong history of collaboration with Sales, Product, Engineering, and Customer Success teams.

• Knowledge of capacity models, project economics, implementation methodologies, and delivery metrics.

• Demonstrated strong judgment and intellectual curiosity.

• Exceptional ability to convey technical and operational complexities with clarity.

• Must have led a Professional Services organization in a growing B2B SaaS company, including frontline management experience.

🏝️ Benefits

• Equity

• Commission

• Equal employment opportunities and a commitment to fostering a diverse and inclusive workforce.

• Fair and transparent hiring process.