Global Head, Key Account Management, Pharma

This is a fully remote position, open to applicants in Italy.

📋 Description

• Oversee the Key Account team to evaluate markets for target identification and assist in corporate development strategies.

• Collaborate with key stakeholders within Pharma to prioritize project requirements and deliver analytics projects on schedule.

• Support global strategic and focus accounts by leading the strategic project management team.

• This includes coordinating complex RFP/RFI responses, managing multisite projects, and overseeing account governance and business reviews.

• Attend client meetings in person to showcase our global capabilities.

• Participate in conferences and deliver presentations.

• Coordinate and support account development planning processes while engaging with the global network.

• Provide super user support and manage deployment/adoption of commercial systems (e.g. CRM, CPQ).

• Liaise with corporate IT functions as required.

• Attend and assist in regional business development meetings and contribute to global sales and marketing strategy development.

• Facilitate the commercial integration of acquisitions and aid in implementing sales and marketing strategies.

• Mentor and support Business Development Managers in new markets.

⛳️ Requirements

• Significant experience in commercial operations support within Life Sciences services and solutions for global clients in a fast-paced, dynamic environment.

• Comprehensive understanding of drug commercialization and associated analytical/CMC requirements.

• Experience in a Contract Services Organization (CRO) is a plus.

• Extensive scientific expertise in Pharma/Biopharma testing.

• Familiarity with CRM and other commercial systems.

• Strong leadership skills across complex cultural organizations.

• Committed to meeting previously defined and agreed-upon timelines with clients.

• Proficient at establishing strong internal networks and engaging effectively with clients to drive and lead change.

• Analytical, decisive, adaptable, ethical, problem-solving, persuasive, and commercially aware.

• Highly customer-oriented with a strong commercial focus.

• Exceptional verbal and written communication skills.

• Well-developed presentation skills and the ability to effectively engage with senior leadership.

• Proficiency in English.

🏝️ Benefits

• Access to SGS university and Campus for continuous learning opportunities.

• Work in a multinational environment alongside colleagues from various continents.