Global Customer Data Analyst

This is a fully remote position, open to applicants in Australia.

📋 Description

• Create dashboards and visualizations that render complex grid data understandable and actionable.

• Convert customer business inquiries into analytical tasks and convey findings effectively.

• Provide ad hoc and custom analyses to reveal insights not currently accessible through the product.

• Ensure outputs meet quality standards to guarantee that analyses are accurate and reliable.

• Assist in end-to-end customer engagements in collaboration with Power Engineers.

• Collaborate with Customer Data Engineers to confirm that analytics data is accessible, properly mapped, and suitable for its intended use.

• Troubleshoot data and analysis issues, prioritize problems, communicate with customers, and drive solutions.

• Detect patterns across customer interactions to guide product development.

• Work with Product teams to transform custom analyses into repeatable platform functionalities.

• Contribute to the creation of documentation, playbooks, and tools that enhance analytics and delivery efficiency.

• Automate manual processes and enhance future analytics and delivery tasks.

⛳️ Requirements

• Over 2 years of professional experience in data analytics, analytics engineering, data engineering, technical consulting, or a related role that involves hands-on data work and stakeholder collaboration.

• Proficient in SQL with the ability to analyze, validate, and manipulate complex or unstructured datasets.

• Experience in developing dashboards and data visualizations.

• Strong skills in Python for data analysis, transformation, and scripting purposes.

• Capability to clearly convey data-driven insights to both technical and non-technical stakeholders.

• Familiarity with cloud data infrastructure and contemporary development practices, including Git, command-line environments, and collaborative codebases.

• Exposure to dbt or comparable ELT/ETL frameworks.

• Excellent problem-solving skills and a systematic approach to resolving technical challenges.

• Demonstrated problem-solving capabilities and a self-motivated attitude in a dynamic startup environment.

🏝️ Benefits

• Significant ESOP allowing you to participate in Gridsight's growth.

• $2,500 allowance for work-from-home expenses.

• $2,500 allowance for health and wellness.

• Bi-annual in-person working weeks.

• Lunch provided when working in the office.

• Options for fully remote, hybrid, or office-based work.

• A fresh, modern head office located in Sydney and additional satellite spaces in Melbourne, Brisbane, and Hobart.