Global Collections Specialist – Contract/Temp

This is a fully remote position, open to applicants in Connecticut, +13 more states.

📋 Description

• Oversee the Accounts Receivable inbox, address daily inquiries, and escalate complex issues as necessary.

• Generate, verify, and distribute customer invoices using NetSuite and vendor platforms like Ariba, Coupa, and Tipalti.

• Confirm invoices against order forms and purchase orders prior to billing.

• Administer and manage accounts receivable ledgers, ensuring timely collection of payments.

• Collect outstanding receivable amounts in accordance with company policies.

• Follow up on overdue invoices through phone calls, emails, and letters.

• Address customer inquiries related to credit card products, including updates to Stripe addresses, invoice reissues, and dispute resolution.

• Complete new vendor onboarding documentation and respond to Accounts Receivable inquiries from the Sales team.

• Assist Sales in acquiring customer purchase orders and monitor pending POs.

• Apply customer payments daily in NetSuite and perform bank reconciliations.

• Engage in process improvement initiatives and conduct ad hoc analyses.

• Support revenue-related audits and reviews by providing necessary documentation and addressing requests from external auditors.

⛳️ Requirements

• Basic understanding of accounting principles.

• At least three years of experience in accounts receivable.

• Proven experience in resolving customer inquiries or billing disputes directly.

• Experience with NetSuite and Salesforce in a SaaS environment is preferred.

• Familiarity with Tesorio is advantageous.

• Experience with Stripe and/or cloud marketplace providers like GCP, AWS, and Azure is a plus.

• Proficient in Excel and Google Sheets.

• Knowledge of accounting close processes is essential.

• Exceptional written and verbal communication skills.

• Strong organizational skills with the ability to prioritize and work under tight deadlines.

• Detail-oriented when reconciling order forms, purchase orders, and sales orders prior to invoicing.

• Exceptional customer service abilities.

• Capacity to work independently while managing multiple tasks concurrently.

• Experience collaborating with international/remote team members across various time zones is a plus.

• Must be available to start on short notice and commit to the full duration of the temporary assignment.

🏝️ Benefits

• Temporary parental leave coverage assignment.

• An inclusive, diverse, and equitable workplace.

• Opportunity to influence the future of data and analytics.

• Collaborative environment that empowers contributions to projects.

• Customer-centric, innovative company culture.