Debt Collector Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with debtors through phone, email, and written communication to recover outstanding balances.

• Facilitate negotiations for payment plans and settlements in line with company policies and applicable regulations.

• Keep precise and current records of collection activities and communications with debtors.

• Evaluate and assess delinquent accounts to focus collection efforts effectively.

• Ensure adherence to the Fair Debt Collection Practices Act (FDCPA) and other pertinent laws.

• Work collaboratively with internal teams to address billing disputes and resolve account discrepancies.

• Achieve or surpass monthly collection goals and performance metrics.

⛳️ Requirements

• Must be available to work from Wednesday to Sunday, 12:00 PM to 8:00 PM Eastern Time (ET).

• Previous experience in debt collection, accounts receivable, or a similar financial position is preferred.

• Strong understanding of FDCPA regulations and debt collection compliance requirements.

• Exceptional verbal and written communication and negotiation abilities.

• Familiarity with collection software, CRM systems, and the Microsoft Office Suite is a plus.

• Capable of managing challenging conversations with professionalism and empathy.

• Excellent organizational skills with a keen attention to detail.

• A high school diploma or equivalent is required.

• Must be legally authorized to work in the United States.

🏝️ Benefits

• Employee discounts

• Health insurance

• Paid time off

• Competitive salary

• Opportunities for personal development and growth

• Collaborative and inclusive work environment

• Employee assistance programs

• Paid time off and sick days

• Recognition programs for exceptional performance

• Company-sponsored events and activities

• Tools, training, and support necessary for success