Especialista de Cobranza

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Analyze and establish strategies to recover accounts receivable.

• Implement charges and credits in the collection system to produce reliable and timely reports of the portfolio.

• Monitor, control, and analyze the assigned portfolio.

• Cleanse and maintain the portfolio.

• Prepare and review accounts receivable reconciliations with clients.

• Manage a portfolio of approximately 350 clients with overdue balances of less than 60 days.

• Ensure monthly recovery of the portfolio based on established objectives.

• Analyze and accurately apply payment receipts, identifying discrepancies or unrecognized charges.

• Generate and update account statements for assigned clients.

• Schedule collections considering due dates and payment conditions.

• Provide daily follow-up on collection efforts and report weekly on goal achievement.

• Adhere to information security policies and procedures, protect confidential data, use technological resources appropriately, and report security incidents.

⛳️ Requirements

• Hold a Bachelor's degree (preferably).

• 2 to 3 years of experience in a similar role within the collections area.

• Intermediate to advanced knowledge of Excel, including pivot tables, analytical formulas, and KPI tracking.

• Desirable familiarity with collection management systems.

• Teamwork skills.

• Ability to tolerate frustration.

• Preferable experience working in fintech.

• Language: Spanish.

• Comply with the company’s information security policies and procedures.

🏝️ Benefits

• 100% remote work + team collaboration.

• Private health insurance (SGMM).

• Up to 18 months interest-free on purchases with our affiliated merchants.

• Work focused on objectives.