Global Client Support Associate

This is a fully remote position, open to applicants in India.

📋 Description

• Address customer inquiries through live chat and email.

• Deliver timely, precise, clear, empathetic, and professional answers.

• Uphold a high standard of customer experience in all interactions.

• Adhere to established SOPs, macros, tone guidelines, and workflows.

• Resolve customer issues promptly and efficiently.

• Elevate complex or unresolved matters to the appropriate teams.

• Keep comprehensive and accurate records of customer interactions.

• Stay informed about product updates.

• Work collaboratively with the team to ensure seamless shift operations.

• Actively identify recurring issues to enhance customer experience.

⛳️ Requirements

• 2–4 years of experience in Customer Support, preferably in chat and email-focused environments.

• Excellent written communication skills with an emphasis on tone and clarity.

• Customer-centric attitude with a strong problem-solving mindset.

• Experience with global clientele (such as US, EU, or similar markets) is advantageous.

• Availability to work a graveyard shift starting at 2:30 AM IST.

• Basic familiarity with support tools like Freshdesk, Kapture, or Intercom is a plus.

• An interest in photography as a hobby is considered a bonus.