Global Client Support Associate

This is a fully remote position, open to applicants in India.

📋 Description

• Address customer inquiries through live chat and email.

• Deliver prompt, precise, clear, empathetic, and professional replies.

• Maintain a high standard of customer experience during all interactions.

• Adhere to established SOPs, macros, tone guidelines, and workflows.

• Diagnose customer issues and offer timely solutions.

• Refer complex or unresolved matters to the appropriate teams.

• Keep detailed and accurate records of customer interactions.

• Stay informed about product updates.

• Collaborate with the team to ensure smooth shift operations.

• Actively identify recurring issues to enhance customer experience.

⛳️ Requirements

• 2–4 years of experience in Customer Support, ideally in chat and email-intensive settings.

• Excellent written communication skills, with a focus on tone and clarity.

• A customer-centric mindset paired with a problem-solving attitude.

• Availability to work the graveyard shift from 2:30 AM IST to 11:30 AM IST.

• Experience with global customers is advantageous.

• Basic knowledge of Freshdesk, Kapture, or Intercom is a plus.

• A passion for photography as a hobby is an added bonus.