Global Client Manager

This is a fully remote position, open to applicants in Brazil, +2 more states.

📋 Description

• Take charge of daily client management for designated accounts, acting as the main point of contact for operational teams and select mid-level stakeholders.

• Oversee campaign and initiative deliverables, including timelines, scopes, and dependencies.

• Convert channel strategies and media plans into actionable steps for activation and analytics teams.

• Facilitate internal status meetings and maintain delivery trackers.

• Supervise campaign launches, pacing, delivery milestones, SLAs, and quality standards.

• Detect delivery risks, gaps, and misalignments; escalate issues with suggested solutions.

• Collaborate with Client Strategy Leads on planning cycles, QBR preparation, and client communications.

• Assist in upsell and cross-sell opportunities by identifying execution needs and expansion signals.

• Ensure timely client communications regarding progress, next steps, and key considerations.

• Guide Client Coordinators on workflows, client communication, and quality standards.

⛳️ Requirements

• 3–4 years of media experience in an agency setting, preferably involving vendor RFPs, vendor communications, and media best practices.

• Proven experience in managing client relationships and integrated marketing campaigns within shopper marketing, retail media, consumer marketing, or similar agency/client-services environments.

• Strong project and delivery management abilities across multiple concurrent campaigns, timelines, scopes, approvals, dependencies, and launches.

• Familiarity with the shopper marketing campaign lifecycle, including retailer requirements, creative development, media activation, in-store and digital touchpoints, campaign pacing, and performance reporting.

• Experience with grocery, retail, or CPG clients is preferred.

• Excellent and confident client communication skills, including leading status meetings and simplifying complex information into actionable next steps.

• Capacity to coordinate cross-functional client strategy, media, creative, analytics, and activation partners without direct authority.

• Strong judgment and problem-solving abilities, including identifying risks, assessing trade-offs, proposing solutions, and escalating issues.

• Exceptional attention to detail and dedication to delivering quality work.

• Ability to manage shifting priorities in a fast-paced environment with overlapping deadlines.

• Collaborative mindset and eagerness to mentor less-experienced team members.

• Familiarity with project management and collaboration platforms, campaign trackers, presentation tools, and spreadsheet-based reporting.

• Experience with grocery retailers, retailer-specific processes, or regional shopper marketing programs is advantageous but not mandatory.

🏝️ Benefits

• Remote-first work environment.

• Inclusive remote-first workplace.

• Opportunity to work for an AdAge 2025 Best Place to Work.

• Opportunity to join a multiyear Ad Age Best Places to Work winner.

• Diverse and inclusive workplace.

• Applications are encouraged from candidates of all legally protected backgrounds.