Global Capability Centre Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist in evaluating potential GCC locations by considering talent availability, costs, time zones, regulations, and operational requirements.

• Define the responsibilities of each center in collaboration with local and UK leadership.

• Support the development of launch plans, critical decisions, dependencies, and transition milestones.

• Collaborate with Legal, Finance, People, and Security to establish entities, employment arrangements, data residency, and local requirements.

• Design team structures, reporting lines, and management hierarchies.

• Partner with Talent Acquisition to create headcount plans, prioritize hiring, and identify necessary skills.

• Align roles and career paths with Radiant’s global framework.

• Assist in planning for retention, succession, and leadership development.

• Define ownership, handoffs, and escalation processes between GCCs and UK functions.

• Establish consistent core processes while accommodating local requirements.

• Ensure that onboarding, equipment, systems access, and operational support are prepared.

• Monitor time to productivity and address recurring challenges.

• Act as the UK point of contact for GCC leaders.

• Coordinate support from People, Legal, Finance, IT, Security, and Operations.

• Foster communication and a cohesive Radiant culture across locations.

• Organize steering meetings and operational reviews.

• Maintain risk registers that cover people, delivery, security, compliance, and commercial risks.

• Collaborate with specialized teams to address data protection, information security, export controls, and local regulatory obligations.

• Establish metrics for cost, hiring, productivity, retention, service quality, and delivery.

• Report progress regarding each center’s business case to Radiant leadership.

• Determine when GCCs are ready to undertake more complex or higher-value work and plan for expansion.

⛳️ Requirements

• Proven experience in building, launching, scaling, or managing GCCs, shared service centers, delivery centers, or similar international teams.

• Strong expertise in operating model design, organizational design, and workforce planning.

• Ability to translate broad plans into specific roles, processes, and decisions.

• Experience in coordinating complex tasks across countries, cultures, and functions.

• Commercial acumen and experience in monitoring budgets, business cases, or operational performance.

• Practical experience in establishing governance, managing risks, and collaborating with specialized teams on international employment, security, or compliance issues.

• Capability to influence senior stakeholders and local leaders without relying on direct authority.

• Excellent written and verbal communication skills.

• Comfort in navigating an evolving organizational environment.

• Willingness to travel internationally.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career progression.

• Flexible working arrangements and a supportive work environment.