Global Account Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Manage a portfolio of global enterprise accounts with full responsibility for net revenue retention (NRR) and expansion objectives.

• Act as the primary executive relationship owner after the sale, fostering deep, multi-faceted relationships across IT, platform engineering, and executive leadership.

• Create and implement account plans that align customer business goals with Upbound's platform functionalities while spotting opportunities for growth.

• Lead negotiations for renewals and upsells in collaboration with Legal, Finance, and Customer Success teams.

• Promote platform usage and deliver measurable customer value alongside Solutions Engineering, Solutions Architecture, and Customer Success.

• Serve as the internal advocate for customers by providing product feedback, escalating concerns, and influencing the prioritization of the product roadmap.

• Identify and proactively handle risks, including forecasting and health scoring for the account portfolio.

• Represent Upbound at Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and customer visits as required.

• Collaborate with Account Executives on transitions and coordinated go-to-market strategies within designated accounts.

⛳️ Requirements

• At least 8 years of relevant professional experience.

• Demonstrated success in owning and expanding global enterprise accounts while meeting or surpassing growth, NRR, and expansion goals.

• Experience managing intricate, multi-stakeholder relationships at Fortune 500 or Global 2000 companies, including engagement with VP and C-level executives.

• Background in cloud services, infrastructure, platform development, or developer tools, with the capability to engage credibly with engineers and architects.

• Proficiency in developing account strategies that connect customer outcomes to product value and commercial growth.

• Strong business acumen with experience leading renewal and expansion negotiations through complex enterprise procurement processes.

• Familiarity with value-based selling frameworks and MEDDPICC qualification in post-sale account management and expansion.

• Exceptional written, verbal, and executive presentation communication abilities.

• Excellent program management and organizational skills.

• Customer-centric mindset balanced with sound business judgment.

• Comfort in a dynamic, fast-paced early-stage environment.

• Knowledge of Kubernetes, Crossplane, Terraform, or cloud-native infrastructure concepts is advantageous.

• Experience with usage-based or consumption pricing models is beneficial.

• Previous experience at a Series A/B infrastructure or developer tools company is a plus.

• Established relationships within the platform engineering or cloud architecture community are desirable.

🏝️ Benefits

• Opportunity to influence systems and strategies that drive predictable, scalable growth.

• Engage with cutting-edge cloud technologies.

• Direct impact on revenue generation and scaling efforts.

• Exposure to global customers and teams.