Global Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the customer relationship and account strategy.

• Act as a trusted advisor to clients, fostering relationships with various stakeholders.

• Responsible for customer retention and the subscription renewal process.

• Conduct quarterly business reviews with customers.

• Oversee the escalation process for customer issues when necessary.

• Collaborate with the Marketing team to create customer references, testimonials, and events.

• Maintain customer data in CRM, including contact and meeting history, usage data, account plans, and opportunities for cross-selling/up-selling.

• Develop and update customer attrition and risk rating information along with mitigation plans in CRM.

• Engage in industry conferences, trade shows, and other avenues for customer interaction.

⛳️ Requirements

• A minimum of 5 years of experience managing customer relationships or equivalent experience.

• Highly motivated, disciplined self-starter with outstanding oral and written communication skills.

• Proven ability to communicate, present, and influence key stakeholders at all organizational levels, including executive and C-level.

• Experience in delivering customer-centric solutions that enhance customer satisfaction and drive revenue growth.

• Ability to excel in a fast-paced, self-directed environment.

• Comfortable managing multiple tasks simultaneously in real time.

• A 4-year degree is required.

• The ideal candidate should have experience in the legal industry.

• This role requires travel of approximately +/- 25%.

🏝️ Benefits

• Health Coverage Choices: Three medical plan options, plus dental and vision.

• Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2%.

• Time Away: Flexible paid time off, 7 sick days, and 9 paid holidays each year.

• Family Support: Comprehensive paid leave for birth parents, non-birth parents, and caregivers.

• Income Protection: 100% employer-paid life and disability insurance.

• Additional Coverage Options: Voluntary benefits such as hospital indemnity, critical illness, accident, and pet insurance.

• Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.

• Community Engagement: One paid volunteer day each year to contribute to the community.