Global Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact between the Client, CTM, and its global network of agency partners for multinational and global agreements.

• Advocate for client requirements and support the realization of multinational objectives with internal CTM departments and member agency partners.

• Develop and sustain measurable business plans and strategic travel management programs for corporate clients.

• Establish value-driven partnerships while identifying and implementing opportunities for revenue growth.

• Convert data into strategic initiatives and lead the review of KPI/SLA performance.

• Oversee account budgets, forecasts, profitability, contractual conditions, payments, and revenue alignment.

• Propel process enhancements and efficiencies to maximize program performance and client value.

• Evaluate customer survey feedback and apply improvements aimed at boosting satisfaction, retention, and account growth.

• Identify cost and efficiency enhancements through management information analysis and dialogues with clients/shareholders.

• Monitor service-level agreements and introduce quality performance metrics when suitable.

• Collaborate with international CTM and agency partner departments to ensure consistent delivery of products and services.

• Work together with Sales, Technology, and Operations across business lines and regions.

• Organize and participate in client implementation and review meetings.

• Identify commercial incentive opportunities and coordinate meetings with suppliers.

• Assess and propose enhancements to client travel policies and purchasing procedures.

• Ensure that management information is delivered accurately and promptly.

• Stay informed about market and competitor activities, and provide clients with updates on industry developments.

• Lead, mentor, develop, and engage direct and/or indirect reports as applicable.

• Domestic travel and occasional short-notice travel are part of the role.

⛳️ Requirements

• Bachelor's degree in a relevant field or equivalent experience.

• At least five (5) years of experience in the multinational business travel sector.

• Demonstrated success in multinational account management within the business travel industry.

• Expertise in client relationship management, consultative selling, financial analysis, performance reporting, and process optimization.

• Knowledge of travel management strategy, financial/account management, KPI/SLA frameworks, and continuous improvement methodologies.

• Capacity to form commercial relationships with clients, shareholders, and suppliers, and communicate effectively at all levels.

• Strong negotiation skills and experience in establishing and monitoring supplier agreements on behalf of clients.

• Familiarity with Self Booking Tools, MI Reporting, and Quality control systems.

• Proven project management abilities, including implementation, forecasting, and time management skills.

• Availability for conference calls outside standard business hours due to international time zone differences.

• Willingness to travel frequently at short notice and for extended periods.

• Proficiency in Microsoft Office Suite.

• Ability to perform basic math and interpret information accurately.

• Strong attention to detail.

• Capability to meet deadlines, prioritize multiple requests, and work both independently and collaboratively.

• Professional written and verbal communication skills.

• Fluency in additional languages beyond English is an advantage.

• Consistent and reliable attendance.

• Must embody CTM’s core values of Connect, Evolve, and Deliver.

🏝️ Benefits

• Company Paid Basic Life & AD&D Insurance.

• Company Paid Short-Term Disability.

• Voluntary Long-Term Disability Insurance.

• Comprehensive Wellness Program with incentives available to reduce medical insurance premiums.

• Supplemental Life, Accident, Cancer, Critical Illness, Identity Theft Protection, and Legal Coverage.

• Three medical plan options including a High Deductible Health Plan, HMO plan (available in select states), and a Co-Pay medical plan.

• Health Savings Account (HSA) with company core contribution and matching.

• Flexible Spending Accounts.

• Dependent Care Savings Account.

• Dental Insurance Plan.

• Vision Insurance Plan.

• 9 Company Paid Holidays including the day after Thanksgiving.

• Generous paid time off policies for vacations and sick days.

• Employee Assistance Program providing access to Talk Space Therapy.

• Family Medical Leave.

• Paid Parental Leave (4 weeks).

• Maternity benefits utilizing company-paid STD, plus Parental Leave (4 weeks).

• Bereavement Leave.

• 401(k) Retirement Plan with a generous match per pay period.

• Student Loan Payment Match.

• Flexible work environments.