Global Account Director

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop and execute a comprehensive multi-year Customer Development Plan for each strategic account, working closely with both internal stakeholders and the assigned customers.

• Optimize revenue potential from the designated customers.

• Identify and create new opportunities centered on WFS core products while exploring additional potential revenue streams.

• Conduct regular Quarterly Business Reviews (QBRs) to strengthen our strategic partnership, generate new business, and professionally report on our SLAs/KPIs.

• Collaborate closely with regional and local P&L owners as well as the regional and local commercial teams to ensure alignment and support in our strategic account interactions.

• Establish key commercial relationships within the countries to integrate them into the extended account team servicing our key accounts.

• Clearly and regularly communicate account strategies within the organization, garnering support for the assigned accounts from essential functions like Ops, IT, Finance, etc.

• Maintain updated pipeline and account management activities utilizing the designated pipeline management tools/CRM system.

• Oversee and coordinate all pricing requests/tenders from the assigned accounts, collaborating with regional teams and the tender management group to ensure timely, accurate, and competitive responses.

• Serve as the escalation point for significant issues or complaints from the designated customer group.

• Coordinate internally to address these issues and respond promptly to customers to resolve complaints.

• Ensure the strategic customer contracts database is current, actively work on key renewals, and orchestrate the necessary internal resources, communication, and support to secure key contract renewals with mutually beneficial outcomes.

• Collaborate closely with regional P&L and commercial teams during the annual target-setting process for the strategic account program, ensuring alignment and consensus on the targets.

⛳️ Requirements

• At least 10 years of experience in the air cargo, ground handling, airline, or logistics sectors in a commercial or senior management capacity.

• A minimum of 6 years of demonstrated experience in sales, revenue management, or account management with quantifiable revenue growth results.

• Proven track record of driving significant revenue growth for assigned accounts and enhancing customer loyalty through strategic initiatives.

• Established, excellent relationships with key decision-makers in airlines.

• Extensive experience in a matrix environment, adept at building organizational relationships to achieve customer objectives.

• Exceptional communication and presentation abilities, with experience engaging with senior leadership.

• Profound knowledge of strategic sales processes, strategic account workflow, and experience utilizing CRM systems.

• Operational experience in cargo handling and a strong understanding of customer challenges.

• Bachelor’s degree in Business, Aviation, Logistics, or a related field; an MBA is highly preferred.

🏝️ Benefits

• Need your salary in advance? Access your earnings as needed through the DailyPay app!

• Are you a top achiever who values recognition? Receive on-the-spot awards via the Awardco Platform, including gift cards and more!

• Looking for quality healthcare? We offer multiple options for both full-time and part-time employees!

• Interested in WFS Employee Extras? Enjoy travel discounts, pet insurance, discount shopping, and more!

• Want to enhance your health and lifestyle? Wellness programs are available for all employees!

• Looking to secure your future? We provide a 401k program!

• Eager to grow and build a career with us? Opportunities for internal mobility and transfers are available!