German-Speaking Written Customer Service Specialist | Freelance

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Address customer inquiries through email and Amazon in a friendly and easily comprehensible way.

• Oversee Amazon channels, including Buyer-Seller Messaging, A-to-z Claims, and returns management.

• Respond to incoming calls and provide answers to product-related queries.

• Collaborate with logistics and returns teams.

• Maintain an up-to-date ticketing system and document customer inquiries.

• Offer suggestions for enhancing customer service.

⛳️ Requirements

• Native-level proficiency in German, both written and spoken.

• Experience in written customer communication.

• Strong ability in written German with error-free writing skills.

• Background in providing customer service through Amazon.

• Familiarity with Seller Central, Buyer-Seller Messaging, A-to-z Claims, and returns processing.

• Experience in handling phone calls.

• Friendly and composed demeanor in stressful situations.

• Prior experience working from home.

• Capability to independently organize daily tasks.

• Access to a personal laptop, USB headset, stable internet connection, and a quiet space for calls.

• Flexibility in working hours: 40 hours per week from October to March; 20 to 40 hours per week during the summer, by mutual agreement.

• Basic technical knowledge of sports equipment is a plus.

🏝️ Benefits

• Fully remote work, regardless of your location.

• No commuting and no requirement for on-site attendance.

• Small team environment with direct communication and streamlined decision-making.

• A dedicated point of contact from your first day.

• Comprehensive training on products.

• Defined service hours with no night shifts or weekend work.

• Timely payment in euros.

• Opportunities for long-term collaboration.