German-Speaking Customer Service Agent, Automotive

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Address customer inquiries via phone, chat, and email.

• Represent the client with professionalism and enthusiasm.

• Utilize knowledge of automotive and digital products to troubleshoot and resolve issues.

• Maintain clear and accurate records of customer interactions, resolutions, and follow-ups in the CRM system.

• Collaborate with team members to enhance the overall customer experience.

• Stay informed about the latest offers, policies, and services.

• Exhibit warmth and enthusiasm in every customer interaction.

• Achieve performance goals across all operations.

• Fulfill client expectations for quality, efficiency, and improvements in the customer journey.

• Work rotational shifts from Monday to Sunday with two rotating days off, adhering to the German schedule.

⛳️ Requirements

• Fluent or native-level proficiency in German and English.

• Knowledge of automotive and digital products to effectively troubleshoot and resolve issues.

• Ability to maintain clear and precise documentation.

• Strong collaboration and communication skills.

• Professionalism, enthusiasm, warmth, and a customer-centric approach.

• Commitment to staying updated on client offers, policies, and services.

• Preference for candidates currently residing in Portugal.

🏝️ Benefits

• Monthly gross salary distributed over 14 months.

• Daily food allowance for each working day.

• Support for relocation.

• Exceptional accommodation in Lisbon can be provided for candidates relocating to Portugal if necessary.

• Fully remote work model.