German Speaking B2B Customer Support Specialist

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Oversee intricate B2B inquiries through phone, email, and digital platforms

• Provide swift, accurate, and high-quality solutions for business clientele

• Serve as the main escalation contact for urgent corporate matters

• Collaborate with internal technical, logistics, and finance departments to ensure client satisfaction

• Assist corporate clients with account setup, contract specifics, invoicing questions, and service enhancements

• Develop and maintain robust, long-lasting relationships with B2B partners

• Uphold a proactive, consultative mindset

• Monitor, assess, and document recurring feedback from business clients

• Promote ongoing process improvement

⛳️ Requirements

• Native or near-native proficiency (C1/C2) in German

• Strong professional command of written and spoken English (B2 or higher)

• Must be an EU citizen or hold a valid, unrestricted work permit for Bulgaria

• Currently based in Bulgaria

• Dedicated, quiet home workspace

• Dependable high-speed internet connection

• At least 1–2 years of experience in B2B customer support, corporate account management, or high-touch client services

• Advanced analytical abilities

• Proficient negotiation skills

• Strategic problem-solving capabilities

• Professional correspondence skills in a business context

• Practical experience with corporate CRM systems such as Salesforce, Zendesk, or SAP

• Familiarity with account ticket management processes

• CV must be submitted in English

🏝️ Benefits

• Full reimbursement for flights to Bulgaria, along with company-arranged accommodation for the first 2–3 weeks during relocation within Bulgaria

• 100% remote work

• Complete home office hardware package, including a laptop, additional monitor, headset, and accessories

• Annual performance bonuses

• Monthly meal vouchers

• Private medical and dental coverage

• Employee assistance programs

• Subsidies for multi-sport cards

• Opportunities for career progression into key account management, quality assurance, or team management roles