German Customer Support Agent – iGaming

This is a fully remote position, open to applicants in Cyprus, +1 more country.

📋 Description

• Deliver professional and courteous assistance to customers through live chat and email.

• Aid customers across various brands and gaming products.

• Comprehend customer requirements and provide effective solutions to inquiries or issues.

• Manage around 70 customer cases each shift.

• Collaborate closely with internal teams to ensure timely resolution of issues.

• Spot opportunities to enhance customer experience and streamline internal processes.

• Uphold high standards of communication and customer care consistently.

⛳️ Requirements

• Proficient in German and English (both written and spoken).

• Strong customer-centric attitude with a dedication to service excellence.

• Ability to pinpoint problems, troubleshoot, and resolve issues effectively.

• Exhibit patience, empathy, professionalism, and critical thinking when addressing customer concerns.

• Capable of juggling multiple conversations and tasks at the same time.

• Excellent teamwork and communication abilities.

• Competence in managing customer disputes with calmness and professionalism.

• Experience in online casino or sportsbook settings is a plus.

• Familiarity with customer support platforms such as Intercom, Zendesk, or LiveChat is advantageous.

• Submit your application along with your CV in English.

🏝️ Benefits

• Competitive salary accompanied by a monthly performance bonus (post-probation).

• Four weeks of organized onboarding and training.

• A supportive team atmosphere and an international company culture.

• Options for hybrid or fully remote work (subject to location).

• Opportunities for career advancement and internal growth.

• 28 calendar days of annual leave.

• Startup environment characterized by minimal bureaucracy and swift decision-making.