German Customer Advisor

This is a fully remote position, open to applicants in Greece.

📋 Description

• Respond to customer inquiries via phone, chat, and/or email

• Address issues and foster positive experiences for customers

• Adhere to the brand’s guidelines and quality benchmarks in every interaction

• Record and update customer interactions in appropriate systems

• Collaborate with the team to enhance service quality continuously

• Represent a global brand

⛳️ Requirements

• Proficient in German

• Good command of English / minimum B2 level

• Excellent communication and active listening abilities

• Problem-solving attitude with a proactive mindset

• Comfortable navigating computer systems and multitasking across various tools

• Willingness to work in shifts

• EU passport or Greek work permit; special cases will be assessed by legal

• High school diploma or equivalent qualification

• CV must be submitted in English

• Must reside in a country within the European Union

🏝️ Benefits

• Competitive remuneration package

• Standard working hours

• Additional healthcare coverage

• Gift vouchers

• Discounts on sports cards

• Company initiatives such as charity events, team-building activities, sports events, and internal competitions

• Opportunities for a long-term professional career

• Internal training and development programs in line with global standards