Genetic Counselor Assistant I, Accession Checking

This is a fully remote position, open to applicants in United States.

📋 Description

• Maintain a comprehensive understanding of the systems utilized for test ordering, setup, and appointment scheduling.

• Seek assistance when faced with unfamiliar situations and escalate complex or unusual cases to supervisors or genetic counselors as needed.

• Achieve or surpass productivity benchmarks set by the team lead.

• Execute additional responsibilities as assigned to support the team or department.

• Examine genetic test orders to ensure completeness, accuracy, and appropriateness to avoid redundant or unnecessary testing.

• Assist in test setup by connecting relevant relative samples and positive controls and performing associated configuration tasks.

• Precisely document order details and updates in internal systems to facilitate downstream test processing.

• Identify issues and place tests on hold for downstream processing.

• Inform clients of issues, clarify any discrepancies or missing information, and document the steps taken to resolve them.

• Address patient and provider inquiries regarding holds via phone and email with professionalism and clarity.

• Collaborate with clients to resolve discrepancies or missing information, ensuring adherence to clinical protocols and preventing delays in testing and reporting.

• Process incoming referrals and coordinate patient scheduling to guarantee timely access to genetic counseling and an uninterrupted patient experience.

• Assist the Patient Counseling Team with follow-up tasks related to counseling workflows and manage select test holds to avert delays in testing and reporting.

⛳️ Requirements

• A bachelor's degree is required, with preferred fields including Biology, Medical Technology, Healthcare, or another related scientific discipline.

• Capability to work both independently and collaboratively, exhibiting strong verbal and written communication skills along with high proficiency in Microsoft Office 365 applications.

• Demonstrate professional-level skills in mathematical reasoning, computer literacy, and language-based communication.

• Basic knowledge of Genetic Counseling Assistance is preferred but not mandatory.

🏝️ Benefits

• Paid Time Off (PTO)

• Health, Dental, Vision, and Life insurance

• 401k Retirement Savings Plan

• Employee Stock Purchase Plan

• Employee Discounts

• Voluntary benefits

• Programs for parents and parents-to-be

• We offer expert support for family planning, pregnancy, and postpartum care, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K annually for fertility, adoption, or surrogacy.