Genesis Consultant

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Deliver onsite and remote consulting initiatives to customers.

• Identify opportunities for implementing best-practice solutions related to da Vinci Surgery in areas such as standardization, efficiency, staff training, cost management, and block scheduling.

• Collaborate closely with hospital leadership, Sales, Marketing, Customer Training, Customer Services, and Tech Support.

• Independently manage an assigned territory, work hours, and schedule.

• Conduct Genesis OR Consultant and educational initiatives targeted at specific customers.

• Manage intricate, long-term customer engagements and develop tailored solutions and recommendations.

• Identify customer needs, obstacles to utilization, and potential opportunities.

• Prioritize solutions and align with hospital leadership to implement recommendations.

• Monitor progress and communicate updates to customers.

• Collaborate with sales and marketing partners to provide customized assistance to customers.

• Define, measure, and enhance the quality, effectiveness, and efficiency of the Genesis content program.

• Generate reports and analyze data related to customer engagements.

• Provide both in-person and remote consulting services.

• Support internal and customer-related Genesis and Intuitive events and conferences.

• Foster collaboration with Genesis and cross-functional team members.

• Engage in training and the launch of new products.

• Report customer complaints to the appropriate internal stakeholders.

• Evaluate and select potential new reference centers and conduct visits with customers.

⛳️ Requirements

• Preferred B.S./B.A. degree or equivalent clinical/medical degree or experience.

• Over 5 years of documented professional experience in healthcare or hospital management, either in a B2B sales capacity or a hospital management role.

• Experience in an Operating Room and/or Sterile Processing Department setting.

• Demonstrated ability to work effectively and achieve results as part of a team.

• Outstanding communication and interpersonal skills with the ability to present to various group sizes.

• Capability to thrive in a high-energy, fast-paced environment.

• Willingness to maintain flexible work hours.

• Strong business acumen with the ability to function in an executive business environment and understand OR business needs.

• Capacity to deliver consistent and effective communication across all organizational levels.

• Skills in Lean, Six Sigma, or Change Management are advantageous.

• Advanced proficiency in MS Office or equivalent tools.

• Project management skills with a proven track record of leading complex customer-facing projects focused on OR efficiency, productivity, or cost containment.

• Fluency in English and the local language as required.

• Willingness to travel overnight up to 70% of the time.

• Minimum expectation of 24 months in this position before qualifying to transition into another role within the organization.

🏝️ Benefits

• Intuitive is committed to investing in team members to promote long-term growth.

• Flexible remote work arrangement with onsite attendance as requested by leadership.

• Equal employment opportunities along with protection from discrimination and harassment.

• Potential support for export licensing or a Technology Control Plan where applicable.