General Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the revenue target and commercial timeline, transforming the pipeline into finalized, invoiced projects.

• Create and lead the commercial team, including the recruitment and development of a Business Development Manager.

• Establish a repeatable sales process featuring weekly pipeline assessments and monthly forecasts.

• Cultivate aviation, government, and institutional sectors.

• Utilize shared resources, explore cross-selling opportunities, refine pricing strategies, and collaborate on major business development initiatives with the 617 Collective leadership.

• Act as the senior relationship manager for key accounts while safeguarding and enhancing recurring revenue.

• Initiate renewal planning and manage project scopes.

• Ensure client satisfaction and address delivery challenges.

• Maintain delivery quality, timely performance, studio utilization, project accountability, and operational processes.

• Enhance estimating, scoping, and time tracking to oversee project profitability.

• Manage the P&L and operating budget, overseeing gross margin and profitability goals.

• Achieve EBITDA and gross margin outcomes in line with Board-approved objectives.

• Oversee cash flow, collections, vendor agreements, and a rolling 13-week cash forecast.

• Lead, mentor, and stabilize a small senior team.

• Evaluate the organizational structure and develop capabilities essential for growth.

• Uphold company culture and creative standards.

• Provide monthly management reports to the Board and weekly cash-and-pipeline updates to the 617 Collective.

• Operate within assigned authority and escalate reserved matters to the Board.

⛳️ Requirements

• A minimum of eight years in agency, professional services, or marketing services.

• At least three years of P&L or general management experience.

• Proven ability to personally generate, pitch, and secure new business.

• Capability to establish a sales function.

• A history of client retention and account growth in a relationship-oriented service industry.

• Operational discipline in budgeting, forecasting, utilization, project profitability, and cash management.

• Experience in leading small teams as a practitioner-leader.

• Proven ability to drive organizational change while sustaining team engagement and client trust.

• Strong, direct communication skills and comfort reporting to a board led by owners.

• Preferred: experience with aviation, municipal, public-sector, or institutional clients and their procurement processes.

• Preferred: a background encompassing brand strategy, design, and digital delivery.

• Preferred: previous turnaround, restart, or early-stage experience in a small business.

• Preferred: experience in building relationships within regional or relationship-driven markets.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Supportive and collaborative work environment.