General Ledger Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical assistance by resolving software and hardware challenges using remote tools.

• Act as the primary contact for client and internal inquiries through cases, emails, and phone calls.

• Handle issues related to Paylocity products and services while ensuring prompt follow-up and resolution.

• Assist clients with adjustments involving Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and security requests.

• Record interactions throughout their lifecycle and identify recurring issues or patterns.

• Work collaboratively with internal teams to address complex problems and enhance software performance.

• Share expertise and support team development across the organization.

• Utilize Excel, including VLOOKUP and Pivot Tables, for data management and analysis.

• Clearly communicate technical information to both technical and non-technical users.

• Represent the team during client interactions, events, and meetings.

• Navigate effectively between various communication and tracking systems.

• Maintain flexibility to meet business requirements, varying shifts, and project support.

• Develop application expertise and help ensure that quality and performance standards are achieved.

• Diagnose software functionality, payroll transmission issues, installation errors, time and labor discrepancies, payroll tax inquiries, network connectivity, spyware, and database-related challenges.

• Configure and support standard features within web-based applications.

⛳️ Requirements

• Minimum of 3 years’ experience in a customer service position.

• Help desk or technical support experience is preferred.

• A Bachelor’s Degree is required.

• Intermediate proficiency in MS Office, particularly Excel, including data import, Pivot Tables, and VLOOKUP.

• Excellent oral and written communication skills.

• Experience with PC hardware and software, including installation, maintenance, and user training.

• Ability to learn new software and a strong desire for continuous learning.

• Capacity to analyze data for effective high-level problem resolution.

• Technical aptitude to master database tools such as SQL.

• Strong mathematical skills for report calculations, accruals, General Ledger, etc.

• Familiarity with Lean Six Sigma is a plus.

• Experience with journal entries and Accounts Payable is preferred.

• Understanding of cost and labor allocations.

• Basic knowledge of SQL.

• Experience with General Ledger concepts, accounting, and reconciling journal entries.

• Prior experience with payroll concepts is required.

• Must be available five days a week during designated work hours.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) match.

• Career development opportunities.

• Fully remote work from home or location of record within the U.S.

• No in-office requirements.