Gaming Support Consultant, RPG

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide exceptional customer support through chat and email communication.

• Foster robust and enduring relationships with customers.

• Stay updated with the latest tools and technologies.

• Manage sensitive customer information with utmost care and confidentiality.

• Implement the most effective practices for enhancing customer satisfaction.

• Maintain a thorough understanding of client solutions while achieving key performance indicators (KPI).

• Collaborate with developers and various cross-functional teams.

⛳️ Requirements

• Proficient English communication abilities (C1 level or above).

• Over 6 months of experience in a gaming support position.

• Strong enthusiasm and knowledge of role-playing games (RPGs), mobile gaming, and streaming services are essential.

• Proven experience in providing support via chat and email in English is mandatory.

• Familiarity with CRM systems.

• Excellent analytical and research skills.

• A positive, proactive, and responsible demeanor.

• A personal computer with a minimum of 8GB RAM and a reliable internet connection (at least 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working hours and the possibility of remote work.

• Access to exclusive gaming content and community events.

• Supportive and inclusive work environment.