Fundraising and Supporter Service Executive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish authentic, long-lasting connections with supporters through phone, email, live chat, social media, and written communication.

• Provide outstanding, personalized experiences for supporters.

• Recognize opportunities to enhance engagement through fundraising, events, volunteering, campaigning, regular donations, and other activities.

• Address inquiries and complaints with empathy, professionalism, and sound judgment.

• Keep accurate records and ensure timely follow-up.

• Meet standards for quality, service, productivity, and supporter satisfaction.

• Contribute to Cancer Research UK's mission to defeat cancer.

⛳️ Requirements

• A strong passion for providing exceptional supporter or customer experiences and cultivating meaningful relationships.

• Excellent communication abilities across various channels.

• Strong listening skills coupled with emotional intelligence.

• Experience in a customer-oriented, supporter-focused, fundraising, charity, sales environment, or contact center.

• A growth mindset with a proactive and organized approach.

• Keen attention to detail and the ability to juggle competing priorities.

• Proficiency in utilizing digital systems.

• Must be eligible to work in the UK.

• Must be 18 years of age or older.

• Ability to embody Cancer Research UK's core values: Bold, Credible, Human, and Together.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for career and personal development.

• Access to high-quality tools.

• Policies and processes that promote work-life balance.

• Wellbeing support.

• Anonymized shortlisting process.

• Adjustments available to assist candidates throughout the recruitment and employment process.