Functional Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the functional reference for strategic digital transformation efforts.

• Convert business challenges into complex functional requirements.

• Lead the processes of requirements elicitation, analysis, and prioritization.

• Facilitate workshops for discovery, define scope, and design solutions.

• Map and re-engineer customer journeys and corporate processes.

• Create functional requirements, business rules, acceptance criteria, epics, and user stories.

• Ensure alignment between business strategy, customer experience, and technology solutions.

• Assist in developing business cases and conducting feasibility analyses.

• Collaborate with Tech Leads, Architects, and Product Owners to define solutions.

• Identify systemic impacts, dependencies, and risks.

• Support user acceptance testing and validate the functionality of deliverables.

• Maintain requirements traceability throughout the project lifecycle.

• Lead functional refinement sessions with squads.

• Advocate for best practices in functional specification and requirements management.

• Propel the continuous enhancement of digital journeys and customer experience.

• Analyze API contracts, technical specifications, and system integrations.

• Engage in solution definition with Solution Architecture and Development teams.

• Evaluate the functional impacts of changes to systems, services, events, and integrations.

• Develop comprehensive end-to-end (E2E) functional flows.

• Model services, payloads, and business rules for integrations.

• Assist in technical and functional feasibility analyses.

• Participate in technical refinement sessions with squads, Architecture, and vendors.

• Conduct functional analysis of REST APIs, messaging, microservices, and event-driven architectures.

• Support the establishment and validation of integration tests and acceptance criteria.

• Examine logs, functional evidence, and system behavior to diagnose root causes.

• Ensure traceability among requirements, business rules, integrations, and technical deliverables.

• Contribute to defining data governance, service consumption, and enterprise integration practices.

• Assist with deployment, post-production validation, and KPI monitoring.

• Prepare functional and technical-functional documentation.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Engineering, Information Technology, Information Systems, or a related discipline.

• Demonstrated experience in functional analysis, requirements elicitation, or business consulting.

• Experience in digital transformation and innovation projects.

• Proficient in facilitating workshops and discovery sessions with stakeholders.

• Advanced understanding of process modeling and business analysis.

• Familiarity with Agile methodologies (Scrum, Kanban, SAFe).

• Experience in writing user stories, acceptance criteria, and functional documentation.

• Knowledge of tools such as Jira, Confluence, Miro, and Figma.

• Ability to effectively communicate with both technical and executive stakeholders.

• Experience in complex, multidisciplinary corporate environments.

• Background in the telecommunications sector.

• Understanding of Customer Experience (CX) and Journey Design.

• Experience with digital products, applications, and digital channels.

• Familiarity with CRM, personalization, and Next Best Action strategies.

• Experience with integrations and APIs.

• Knowledge of analytics and data-driven methodologies.

• Experience with Artificial Intelligence and automation initiatives.

• Possession of CBAP, CCBA, PMI-PBA, or equivalent certifications.

• Experience with Design Thinking and Product Discovery.

• Understanding of omnichannel platforms.

• Familiarity with TM Forum Open APIs.

• Experience with Salesforce CRM, Adobe, SAS RTD, or personalization platforms.

• Experience with recommendation engines, NBO (Next Best Offer), or real-time decision-making.

• Knowledge of digital channels (App, Web, WhatsApp, IVR, and Customer Service).

• Understanding of Telecom OSS/BSS.

• Familiarity with Open Digital Architecture (ODA).

• Experience in designing customer loyalty and relationship-management journeys.

🏝️ Benefits

• Choose from a variety of benefits packages tailored to you and your dependents, including options such as fitness benefits, meal vouchers, food vouchers, pharmacy assistance, medical and dental insurance, and life insurance.

• Company-provided mobile phone.

• Unlimited voice and data plan.

• Special discounts on landline, broadband, TV, and applications.

• Annual bonus or profit-sharing program (PPR).

• Private pension plan.

• Subsidy for school, daycare, or nanny expenses.

• Remote work opportunities.

• Flexible working hours.

• Day off for your birthday.

• Corporate volunteering program.

• Educational Development Program featuring partnerships, certifications, and online courses.

• Internal Recruitment Program available in Brazil or internationally.

• Initiatives supporting physical, emotional, and social health, including nutritionists, psychologists, social services, and telemedicine.