Full-time Virtual Medical Assistant – Mental Health

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to patient inquiries, messages, and callback requests with professionalism and empathy.

• Schedule, adjust, and coordinate appointments for various therapists and providers.

• Verify patient insurance eligibility, benefits, and coverage information.

• Process, review, and submit insurance claims using SimplePractice.

• Maintain precise patient records and ensure that information is updated correctly.

• Oversee and manage administrative tasks within SimplePractice and other practice management systems.

• Assist with patient intake, forms, and other front-office administrative functions.

• Collaborate with therapists, providers, and internal team members to facilitate smooth daily operations.

• Handle routine patient communications while ensuring confidentiality and professionalism.

• Provide general administrative support to the mental health practice as required.

⛳️ Requirements

• Previous experience in US healthcare or mental/behavioral health is essential.

• Practical experience using SimplePractice is necessary.

• Experience in a US-based healthcare, mental health, behavioral health, therapy, or private practice environment.

• Strong knowledge of healthcare administrative workflows.

• Experience with appointment scheduling and patient communication.

• Familiarity with insurance verification and claims processing.

• Exceptional written and verbal communication skills.

• High attention to detail and ability to manage confidential patient information.

• Ability to work independently in a remote setting.

• Reliable internet connection, computer, headset, and webcam are required.

• Availability to work hours that align with the client's US time zone.

🏝️ Benefits

• Remote work arrangement.

• Reliable internet connection, computer, headset, and webcam are required for work.