Full-Cycle Success Account Manager – EMEA

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee the entire journey for EMEA clients

• Handle the initial setup, platform configuration, and training sessions

• Enhance user engagement and track platform adoption metrics

• Recognize opportunities for upselling and cross-selling

• Define, document, and refine the EMEA Onboarding and Customer Success processes.

⛳️ Requirements

• Proficiency in English and Portuguese

• Demonstrated experience in managing EMEA B2B SaaS clients

• Valuable experience with Enterprise accounts

• Confident, proactive, and capable of challenging clients

• Process-driven with a constructive mindset

• Flexible to manage both complex and smaller accounts.