Fulfillment Support Specialist, English C1

This is a fully remote position, open to applicants in Morocco, +2 more countries.

📋 Description

• Accurately create, verify, and assign orders in alignment with established procedures and fulfillment standards.

• Collaborate with internal teams through instant messaging to facilitate scheduling, reporting, and order fulfillment.

• Address inquiries from both internal and external parties regarding fulfillment operations.

• Monitor order status, track progress, and follow up on pending tasks to ensure timely fulfillment.

• Identify and escalate orders that are delayed or at risk, and assist in their resolution.

• Resolve order-related issues related to shipping, delivery, and returns.

• Keep accurate records of order information, inventory updates, and fulfillment data.

• Adhere to established processes, prioritize tasks effectively, and contribute to the team's performance targets and KPIs.

⛳️ Requirements

• Exceptional English communication skills (minimum C1 level).

• At least 1 year of experience in customer support is mandatory.

• 6 months to 1 year of experience in fulfillment is required.

• Strong communication, empathy, and problem-solving capabilities.

• Excellent organizational skills, keen attention to detail, and effective time management.

• Ability to multitask, prioritize requests, and manage escalations.

• Familiarity with CRM tools, order management systems, and fundamental logistics processes.

• Adaptability, technical proficiency, and a readiness to learn new tools.

• Strong sense of ownership, accountability, and focus on KPIs.

🏝️ Benefits

• Fixed schedule: Monday–Friday, 9:00 AM–6:00 PM (GMT+2).

• Opportunity to work fully remotely.

• Inclusive international working environment.

• Compensation offered in USD.

• Rewards for referring friends.

• Balance between project workload and personal time, complemented by an internal health policy.

• Responsive leadership committed to your development and long-term collaboration.

• Supportive conditions for self-development.

• A culture founded on trust, with no requirements for time-tracking.

• Potential benefits and conditions may vary based on engagement terms; independent contractors may not qualify for all benefits.