Fulfillment Specialist

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Assist in the post-order fulfillment process for both hardware and software, including managing shipment schedules, coordinating with carriers, tracking shipments, and confirming deliveries.

• Manage the processing and delivery of software license orders, which includes generating and distributing license keys or entitlements and ensuring customer acknowledgment.

• Ensure that hardware shipments and license deliveries are executed precisely and punctually, adhering to service level agreements.

• Identify and resolve routine fulfillment challenges, such as shipment discrepancies, delays, inventory holds, and errors in license delivery or entitlements; escalate more complex issues as necessary.

• Monitor and report on fulfillment metrics like on-time shipments, backlogs, and exceptions, while highlighting trends or concerns.

• Collaborate with Order Management, Finance, Warehouse, and Operations teams to synchronize shipment activities with billing, inventory records, and customer commitments.

• Accurately enter and maintain shipment, license, and fulfillment information in the company's systems.

• Support audit and compliance initiatives by compiling documentation related to inventory movement, shipping, and license delivery.

• Adhere to established protocols and propose process enhancements.

• Engage in training opportunities and learn from senior colleagues to develop expertise in fulfillment and systems.

⛳️ Requirements

• 0 to 2 years of experience in fulfillment, logistics, supply chain, customer service, or operations; internships and relevant coursework are acceptable.

• Preference for familiarity with ERP or order management systems; a willingness to learn is crucial.

• Experience with software licensing or entitlement management is advantageous.

• Strong attention to detail and precision in data entry and documentation is essential.

• Excellent organizational and problem-solving abilities.

• Capability to manage multiple tasks and priorities in a dynamic environment.

• Strong written and verbal communication skills that are clear and professional.

• Proficiency in Excel or similar tools is preferred.

• Associate's or bachelor's degree is required.

🏝️ Benefits

• A Professional Development Budget

• Dedicated Wellness Days and a Wellness Week

• A Lifestyle Spending Account

• An Employee Recognition Program

• Comprehensive benefits covering health, financial well-being, and overall wellness

• An exceptional work environment

• Enriching employee programs

• A remarkable company culture