Fueling Operations Support Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Analyze and troubleshoot fueling systems while developing comprehensive repair or replacement solutions for clients.

• Ensure that work order timelines and priorities are adhered to by utilizing the work order management system.

• Provide clear, effective, and consistent updates to customers, databases, and stakeholders.

• Create processes and tools aimed at proactively preventing Notices of Violation.

• Address customer service requirements related to Notices of Violation and ensure that facility compliance schedules are adhered to.

• Identify and proactively mitigate potential compliance issues, escalating for legal compliance assistance when necessary.

• Obtain, review, and authorize repair quotes.

• Assist with construction and capital projects under the supervision of an environmental project engineer.

• Generate ad-hoc reports and construct basic reports by utilizing information from various systems and databases.

• Monitor and report on individual Key Performance Indicators (KPIs).

• Develop and support policies, Standard Operating Procedures (SOPs), procedures, Best Management Practices (BMPs), and other relevant materials.

• Be prepared to work weekends, extend hours, or modify work schedules as required to fulfill business needs.

• Undertake additional duties as assigned.

⛳️ Requirements

• High school diploma or GED is mandatory.

• A Bachelor's degree in Business or a related field is preferred.

• A minimum of five (5) years of experience in fuel system management, facility maintenance, or environmental compliance is required.

• One (1) to three (3) years of direct responsibility for building customer relationships is necessary.

• Strong problem-solving capabilities.

• Excellent verbal and written communication skills.

• Ability to communicate effectively with a diverse range of stakeholders, contractors, and customers.

• Capacity to work independently as well as part of a team.

• Strong technical knowledge in electronics and/or mechanical systems, particularly downstream fueling systems.

• Ability to troubleshoot entire systems rather than just individual components.

• Advanced understanding of communication and language for fostering positive customer experiences.

• High proficiency in Microsoft Office, especially in using Excel pivot tables.

• Extensive knowledge of downstream fueling systems and associated fueling equipment.

• Commitment to acquiring knowledge, completing ongoing training, and/or maintaining 2 to 3 relevant certifications such as compliance-related, ICC, AB Operator, Gasboy, INCON, FFP, Six Sigma, or Project Management.

• Willingness to work weekends, extend hours, and/or adjust work schedules as necessary.

• Ability to travel between 1% and 10% of the time.

• Agreement to Ryder's Telecommuting and Permanent Remote Work Agreement(s) and Policies.

🏝️ Benefits

• Options for medical, prescription, dental, vision, life insurance, and disability insurance.

• Paid time off for vacation, illness, bereavement, family, and parental leave.

• Participation in a tax-advantaged 401(k) retirement savings plan.

• Potential availability of an annual bonus, commission, and/or long-term incentive plan.

• Flexible remote work arrangement.

• Opportunities for continuous training and professional development.

• Commitment to being an Equal Opportunity Employer and maintaining a Drug-Free workplace.