FSP Associate Manager, Project Delivery

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Supervise daily line management duties for the designated team

• Offer coaching and development assistance to operational teams

• Oversee effective resource allocation, alignment, training, and both professional and technical development

• Work in partnership with senior management and executive staff in clinical operations on strategic planning and business development

• Manage line and performance oversight for personnel assigned to monitoring modalities and environments

• Raise performance concerns and training requirements to ensure compliance with company SOPs and WPDs

• Address resource needs with the leadership team

• Organize and execute induction and orientation programs for new hires

• Maintain staff CVs, training documentation, position descriptions, and experience profiles

• Support allocation activities and lead project or functional initiatives to enhance project operations

• Highlight issues that may affect project deliverables

• Provide training on WPDs, SOPs, local regulations, and clinical operations subjects

• Identify training deficiencies and ensure training needs are fulfilled

• Engage in process improvement and development efforts

• Facilitate a risk-based monitoring approach

• Notify management of quality concerns and request QA audits as necessary

• Assist with audit responses

• Review CTMS, Preclarus, and Clarity systems to assess employee and project metrics, KPIs, and project progress

• Evaluate staff performance, including conducting PAVs remotely or on-site

• Handle interviewing, selection, job descriptions, professional development, goal setting, performance management, coaching, mentoring, counseling, and separations

• Authorize salary administration, hiring, corrective actions, and termination processes

• Review and approve time records, expense reports, leave requests, and overtime

⛳️ Requirements

• Bachelor's degree or equivalent and relevant formal academic/vocational qualifications

• Prior experience that equips the candidate with the knowledge, skills, and abilities necessary for the role (equivalent to 0 to 5 years)

• At least 1 year of leadership experience

• Understanding of clinical operations, project delivery, and monitoring modalities/environments

• Familiarity with Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs)

• Capability to manage training, resource allocation, performance, and professional development

• Proficiency in using CTMS, Preclarus, and Clarity systems

• Knowledge of KPIs, project metrics, quality issues, and QA audits

• Ability to conduct PAVs remotely or on-site

• Competence in managing hiring, corrective actions, terminations, time records, expenses, leave, and overtime

🏝️ Benefits

• Comprehensive health and wellness programs

• Opportunities for professional growth and development

• Flexible work arrangements

• Competitive salary and performance-based bonuses