Frontline Experience Specialist

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Collaborate with field leaders to execute culture and engagement initiatives in branch and frontline settings.

• Modify enterprise tools and communications for non-desk employees, including job aids, leader routines, and activation playbooks.

• Provide support to branch managers through coaching, practical resources, and light-touch enablement.

• Enhance local implementation of recognition and cultural mechanisms across various locations.

• Identify obstacles to frontline adoption and work with Culture Systems and program owners to implement solutions.

• Gather and disseminate frontline best practices and success stories.

• Partner with Transformation & Enablement on pilot programs and change initiatives impacting frontline teams.

• Monitor participation and adoption indicators in frontline segments and suggest enhancements.

• Operate remotely from a home office for daily tasks.

• Travel within the 14-state region for initial training and onboarding, with occasional trips to Dearborn, MI or Tampa, FL each year.

⛳️ Requirements

• A Bachelor’s degree in Human Resources, Business, Communications, Organizational Development, or a related field is required (or equivalent experience).

• A minimum of 5 years of experience in frontline enablement, field operations support, employee experience, retail/branch operations, or related roles is required.

• Experience working directly with distributed leaders and non-desk populations is highly preferred.

• Strong facilitation and coaching abilities with a practical, operations-focused approach.

• Capability to simplify and tailor tools for frontline environments while maintaining intent and standards.

• High relationship orientation and credibility with field leaders.

• Aptitude for identifying adoption challenges and coordinating improvements among stakeholders.

• Regular and dependable attendance is crucial.

• Consent to a background check and drug screening is required if employment is offered.

🏝️ Benefits

• Medical plans with various coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program.

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Options for critical illness, accident, and pet insurance.

• 401(k) plan with company match and additional contributions.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

• Paid Time Off (PTO).

• Ten company-paid holidays annually for full-time employees.

• One mental health day, two floating holidays, and one volunteer day for full-time employees.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

• Tuition assistance.

• Professional certification support with 100% reimbursement for eligible programs.

• Opportunities for career development and advancement.

• Complimentary AAA membership with roadside assistance and travel discounts.

• Adoption assistance program.

• Remote work from a home office for daily operations.