Front Desk Specialist – Behavioral Health

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming calls and perform proactive outbound outreach for scheduling patient appointments, sending reminders, and conducting follow-ups.

• Carry out initial patient intake screenings, gathering demographic details and preliminary history with care and confidentiality.

• Handle prior authorization requests for medications and psychological services.

• Conduct real-time insurance eligibility checks to confirm active coverage, co-pays, deductibles, and behavioral health benefits.

• Keep patient charts clear and organized while updating administrative documentation in the Electronic Medical Record (EMR) system.

• Provide a compassionate and reassuring customer service experience when interacting with patients facing mental health challenges.

⛳️ Requirements

• Previous experience in administrative roles, intake, or care coordination within Behavioral Health, Mental Health, Psychiatry, or Therapy settings is essential.

• Practical experience in submitting and tracking prior authorizations via clinical and insurance portals (e.g., CoverMyMeds, payer websites).

• Demonstrated expertise in verifying both commercial and public insurance benefits.

• Exceptional verbal and written communication skills in English, along with a compassionate phone presence.

• Proficient in using EMR/EHR systems, VOIP softphone platforms (e.g., RingCentral), and web-based administrative tools.

• This is a full-time contractor role requiring 40 hours per week.

• Must be available Monday through Friday, from 8:30 AM to 5:00 PM PST.

🏝️ Benefits

• Competitive compensation package.

• Flexible working hours.

• Opportunity for professional growth and development.