Front Desk Intake Specialist

This is a fully remote position, open to applicants in Brazil, +1 more state.

📋 Description

• Ensure a professional and positive experience with every interaction with clients.

• Provide clear explanations of next steps and set expectations for potential clients.

• Arrange consultations and appointments efficiently.

• Collect and manage payments for consultations.

• Respond to incoming calls from prospective clients.

• Assess and evaluate inquiries to ascertain lead quality.

• Act as the initial point of contact for potential clients.

• Handle inbound calls and evaluate prospective cases.

• Assist in processing payments for initial consultations.

⛳️ Requirements

• Proven ability to manage incoming calls while upholding professionalism and accuracy.

• Comfortable adhering to established procedures and workflows.

• Excellent verbal communication and active listening skills.

• Strong customer service orientation.

• Keen attention to detail.

• Role requires fluency in English.

• Documentation and application forms must be completed in English.

• Resume should be submitted in .DOC format.

• Must successfully complete each stage of the application process.

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Bonuses.

• 100% remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Opportunities for professional development and training.

• Support from a dedicated team.

• Alignment with our clients' core values.